Cisco Systems (American multinational digital communications technology conglomerate corporation) | Bangalore

• Team Lead: ACI
  • Led daily operational execution and problem-solving for a 20-member technical team, ensuring consistent delivery of high-quality service and customer experience.
  • Spearheaded talent acquisition efforts by conducting 30+ technical interviews over 2.5 years, participating in four university recruitment drives, and mentoring 10+ new hires across technical and process domains.
  • Drove quality assurance initiatives by coordinating with 20+ engineers and clients to align operations with key performance metrics and enhance customer satisfaction.
  • Partnered with team leads across four global regions to co-develop standardised workflows, redefine roles, and implement cross-regional strategies for a newly formed global team of 80+ engineers.
     
• Datacentre Technical Consulting Engineer: Cisco ACI
  • Recognised expert in Data Centre technologies with a CCIE Data Centre certification; led resolution of 50+ executive escalations as a High Tough Technical Engineer (HTTS) and 70+ escalations as a senior engineer across the APJC region, including executive-level cases for major financial institutions, corporates and telecom operators.
  • Delivered strategic, data-driven solutions for 150+ complex cases per quarter, for Cisco’s next-gen SDN platform (Application Centric Infrastructure) to enhance network performance and reliability for enterprise clients.
  • Honoured with 30+ awards under Cisco’s global “Connected Recognition” program for excellence in customer success, collaboration, and technical leadership.
  • Trusted advisor to global clients including Reliance Industries, NSE, HDFC Bank, Rakuten Mobile, Allianz, and Standard Chartered Bank.
     
• Datacenter Technical Consulting Engineer: Nexus
  • Resolved high-priority customer escalations across diverse industries by delivering solutions across five Nexus product lines within Cisco’s Data Centre portfolio, strengthening client trust and retention.
  • Partnered cross-functionally with 4+ departments to conduct root cause analysis and publish failure analysis reports on 30+ complex cases, driving product improvement and reducing recurrence.
  • Delivered tailored technical resolutions for 150+ cases per quarter, contributing to operational stability and enhanced customer satisfaction.
  • Designed detection logic for 50+ critical bugs using Diagnostic Signatures, enabling faster resolution for over 250 engineers and improving system-wide efficiency.
  • Automated hardware fault detection through the Auto-RMA tool, reducing manual service requests and preventing 10,000+ unnecessary hardware returns, significantly boosting service efficiency and customer experience.
  • Authored three technical publications (internal and external) with over 300 combined views, showcasing thought leadership in next-gen data centre technologies.
  • Supported talent development by conducting 10+ lateral interviews and hiring through India’s Government Apprentice Program, advancing employability and technical workforce readiness
  • Honoured with the "Outstanding Performance and Contribution to CX APJC" award for exceptional delivery, innovation, and customer impact.
  • Served notable clients including FIS Global, Reliance Jio, Bharti Airtel, NSE, Harman Technologies, and JetBlue Airlines.

• Going Above and Beyond- 2024, Cisco Systems: "Going over and beyond" is a category of internal awards given to professionals who are proactive and perform on a level that contributes to the whole team and is not just profitable to themselves. I have received this recognition multiple times over the years, sometimes in my capacity as a senior engineer and sometimes as a team lead.
• Outstanding performance and contribution- 2019, Cisco Systems: This award is presented to individuals who were top performers for that quarter. The standard is set by metrics achievement, client feedback, individuality and team spirit.

• Bachelor of Technology (Electronics and Communication Engineer) - SRM Institute Of Science & Technology, Kattankulathur | India

• KPMG Lean Six Sigma Green Belt
• CCIE #67073, Cisco Systems
• AWS: Amazon Web Services Cloud Practitioner
• AWS Certified Solutions Architect – Associate
• Cisco Certified Network Professional Data Centre
• Cisco Certified Interviewer Training

• Cisco: Outstanding performance and contribution to CX APJC under the People and Culture category: This award is to recognise the efforts of the individual in embracing company culture by establishing various programs.
• Cisco Volunteering: Active volunteer for Cisco CSR activities such as visits to Old age homes, blood donation camps, Tactile making, etc.
• Google Students Club (GSC), SRM University: Business Domain, Member of Google Students Club (GSC)
• Curriculum Development for BHUMI: NGO for underprivileged children: Instrumental in framing and finalising the science content for the Little Einsteins Science Program (Hyderabad Chapter). Created over 60 hours of content