Dr. Swati Singh

Dr. Swati Singh

Results-oriented healthcare leader with 8+ years of experience across public and private health systems, leading large-scale program execution, operational optimization, and data-informed advisory and consulting. Skilled in diagnosing access gaps, identifying unmet needs, and translating insights into scalable growth and market expansion strategies. Adept at stakeholder engagement, cross-functional leadership, and change management, with a proven track record of improving outcomes, service adoption, and digital enablement across dynamic environments.

Work Experience:

8.7 Years

Industry:

Government & PSUs | Pharmaceutical & Healthcare

Function:

Consulting & Strategy | General Management | Healthcare Management | Operations & Supply Chain | Project & Program Management

Work Experience

Department of Medical Health & Family Welfare, Government of Uttar Pradesh | Meerut

  • Medical Officer (Dental Surgeon)
    • Led a 90+ member multi-tier team as Nodal Officer and primary point of contact to deliver programs with government agencies, WHO, and UNICEF, strengthening
      workforce capability, improving operational alignment, and enabling consistent, scalable service delivery.
    • Implemented and strengthened KPI-driven analytics dashboards by validating population-level data (~100,000 beneficiaries) and leveraging Excel and AI-enabled tools
      to generate insights that informed planning, elevating the facility into the top 10% statewide.
    • Advised leadership on translating program priorities into operating and go-to-market roadmaps by assessing ecosystem gaps, user journeys, and adoption barriers; led
      solution design and execution, achieving 100% cancer screening coverage (vs. a 70% target).
    • Drove clinical inventory and resource optimization through process redesign, reducing waste and improving utilization by 15% within six months.
    • Directed cross-functional medical operations for 4,900+ patients and redesigned workflows, improving efficiency, service quality, and care adherence.
    • Designed and executed service expansion and outreach strategies using population segmentation, behavioral insights, and targeted on-ground activation, personally
      counseling 3,000+ pregnant and geriatric patients to improve health-seeking behavior and service uptake.
    • Spearheaded strategic and financial planning for a portfolio of 72 health initiatives through data-backed proposals, cost-benefit evaluation, and compliance oversight, supporting prioritization, scalable solution deployment, and service-expansion decisions.
    • Implemented a targeted public health campaign under the National Oral Health Program, achieving a 3.5x increase in patient turnout through strategic media engagement
      (including print media), content-led outreach, and behavioral insights at zero incremental cost.
    • Resolved medico-legal cases and managed escalations through stakeholder collaboration, ensuring compliance and mitigating risk.
       

Sai Dental Centre, Dental Study Circle (Premier multi-centre dental training institute) | New Delhi

  • Orthodontic Consultant and Faculty
    • Designed and implemented a service growth and conversion strategy based on customer and trainee journey analysis, demand patterns, and feedback, delivering 18% revenue growth and improving conversion rates from 70% to 90% within one year.
    • Integrated digital and AI-enabled technologies into workflows, reducing treatment time by 30%, improving treatment outcomes, and modernizing service delivery.
    • Spearheaded end-to-end management of 200+ orthodontic cases, from comprehensive assessments to strategic execution of personalized treatment plans through analytical problem-solving, improving patient outcomes and service efficiency.
    • Mentored 30+ graduate dentists through structured learning and capability development, strengthening organizational performance.
    • Optimized clinical operations by actively managing the OPD with a flow of 50+ patients daily, while ensuring smooth workflow, reduced wait times, and improved patient experience.
    • Increased patient retention and referrals through personalized engagement and feedback
      systems.

 

Post-Graduate Resident | Panjab University | Chandigarh

  • Managed 90+ complex orthodontic cases, applying structured diagnosis and treatment planning to drive measurable outcomes.
  • Mentored undergraduates in orthodontics, strengthening leadership, communication, and knowledge-sharing skills.
  • Presented original research at national conferences, demonstrating analytical rigor and stakeholder engagement.
  • Advanced expertise through specialized workshops and CDE programs, fostering continuous learning and innovation.
  • Published peer-reviewed original research, translating data into evidence-based insights and actionable solutions.
  • Delivered seminars, case presentations, and journal clubs, strengthening persuasive communication and analytical skills. 
     

Lady Hardinge Medical College | New Delhi

  • Junior Resident
    • Successfully diagnosed and treated diverse dental and orofacial diseases across outpatient and emergency settings.
    • Led emergency response during high-pressure 24-hour shifts, performed urgent surgical interventions, and coordinated multidisciplinary care under critical conditions.
    • Collaborated with surgical and anesthesia teams to enhance post-operative patient satisfaction and recovery follow-through.
Accomplishments
  • Awarded a 25% PGPX Entry Scholarship by IIM Ahmedabad for distinguished profile and career accomplishments.
  • Received Certificate of Appreciation from the Chief Medical Officer (C.M.O.), Meerut, for exceeding targets in oral cancer screening and community outreach.
  • Secured selection as Dental Surgeon (Merit Rank 295, Top 1%) through Uttar Pradesh Public Service Commission (UPPSC) in the 1st attempt.
  • Published 4 scientific papers, including 2 original research articles in PUBMED-indexed journals, with 13,000+ reads and 44 citations.
  • Achieved All India Rank 196 in the All-India Dental PG Entrance Examination (2016) out of 25,000+ dental surgeons.
  • Selected as Junior Resident at Lady Hardinge Medical College, ranking in the top 0.8%.
  • Cleared Pre-Medical Test (DUMET) with Rank 414 and secured admission in Maulana Azad Institute of Dental Sciences (India’s top-ranked government dental college).
  • Awarded a 100% scholarship for BDS at Manipal College of Dental Sciences (India’s second-best dental college) based on ENAT Merit Rank 230.
  • Topped in Biology at DPS Vasant Kunj in Class XII CBSE Boards; Awarded Scholar Badge in Class XI(PCMB) for academic excellence.
Education
  • Master of Dental Surgery (Orthodontics & Dentofacial Orthopedics), Dr. Harvansh Singh Judge Institute of Dental Sciences and Hospital, Panjab University, Chandigarh
  • Bachelor of Dental Surgery, Maulana Azad Institute of Dental Sciences (M.A.I.D.S.), New Delhi
Certification
  • Lean Six Sigma Green Belt (KPMG)
  • Certified Invisalign Provider
  • How to Network: Leading Yourself to Lead Others, University of Michigan (through Coursera)
Extra-curricular
  • Elected from a class of 158 students as the PGPX Secretary to the Welfare and Equal Opportunities Committee.
  • Founded and led Hem Vidya Trust (N.G.O.) as President, driving impactful initiatives in health, education, and welfare to uplift underprivileged communities.
  • Volunteered at Sparsh Rajkiya Drishtibadhit Balak Inter College and Mansik Mandit Aashray Grah, Meerut, and organized 20+ health and dental awareness camps.
  • Led the M.A.I.D.S. college fashion team as Chief Coordinator and Choreographer for two consecutive years; secured first place in the “Delhi Smiles” intercollege fashion show.
  • Won second prize in the Dental intercollege quiz competition.