PriceLabs (US-based dynamic pricing platform for vacation rentals) | Pune

• Solutions Consultant
  • Drove a 35% uplift in RevPAR for 400+ short-term rental owners by conducting advanced occupancy and seasonality analysis and identifying optimization levers such as prolonged vacancies, gap days, and suboptimal pricing.
  • Identified root causes of revenue leakage and led end-to-end customer communication to implement personalized pricing strategies, achieving a 70% lead-to-conversion rate—3.5 the industry average.
  • Led omnichannel GTM initiatives and strategic partnerships across EU and APAC, building a high-quality opportunity pipeline, accelerating market penetration, and positioning PriceLabs as the preferred dynamic pricing platform.
  • Strengthened retention and product adoption by designing a proactive performance monitoring dashboard, conducting quarterly business reviews, and identifying portfolio-level feature personalization opportunities that elevated NPS. 

Verloop (Conversational AI platform for automation) | Pune

• Senior Customer Success Manager
  • Recovered and strengthened an at-risk $265K enterprise account—one of India’s major e-commerce companies—by stabilizing the platform and resolving product–use case misalignment through accelerated cross-functional development.
  • Sustained 100% uptime during peak festive traffic for this client and secured renewal with 212% YoY revenue growth.
  • Spearheaded Verloop’s partnership launch as a WhatsApp Business Service Provider (BSP) with Meta by building onboarding frameworks from scratch and leading a 17-member cross-functional team.
  • Executed the large-scale rollout by transitioning 100+ clients from competing BSPs across MEA and SEA within 6 months, firmly establishing Verloop as a credible and scalable BSP partner.
  • Unlocked 15% portfolio upsell potential and secured 10% ARR growth across MEA & SEA renewals by analyzing conversational data, identifying operational bottlenecks, and running diagnostic sprints that drove CX automation redesign.
  • Strengthened multi-market client outcomes by mapping customer journeys, quantifying automation gaps, and aligning product, engineering, and operations teams on high-impact roadmap priorities. 

Promolta (Video advertising platform for YouTubers) | Bengaluru

• Senior Sales Executive
  • Engaged with YouTube content creators to diagnose monetization barriers and growth challenges, providing data-backed guidance on content strategy, policy compliance, and audience retention.
  • Generated $250K+ in incremental revenue by delivering consultative selling and campaign strategy support that improved channel performance and accelerated monetization outcomes.
  • Conducted structured root-cause analysis on refund disputes and service failures to build a risk recovery framework that mitigated churn and recovered ~$90K in at-risk revenue.
  • Boosted declining YouTube engagement by conceptualizing an interactive viewership-incentivization game that stabilized 1M+ views per campaign and doubled audience reach.
  • Addressed critical talent shortages at the San Francisco HQ by driving a full-funnel hiring initiative—screening 90+ candidates and expanding headcount by 40% within 3 months. 

sumHR (SaaS-based HR and payroll software) | Pune

• Customer Success Specialist
  • Handled 90+ industry-leading brands — including Propertywala, Pipa Bella, The Glitch, and Mazkara — by conducting CXO-level product walkthroughs and requirement discovery, ensuring accurate solution fit and stronger engagement.
  • Tackled low adoption of newly launched modules by mapping client needs to product capabilities and delivering consultative value-based pitches, resulting in a growth of 73% of total portfolio revenue.
  • Resolved onboarding delays caused by unclear workflows by redesigning implementation processes and creating structured enablement plans, increasing onboarding success rates for digital-first businesses.

• Selected for participation in the semester exchange program at Paris Dauphine University for the 2nd semester of the academic year, as part of the bilateral agreement between Symbiosis International University and Université Paris Dauphine
• Secured the 1st position in the Inter-school English Debate competition, advancing to the Regional Level (North-East India) English Debate competition
• Achieved first division with distinction in the Practical Art annual examination, recognized by the West Bengal State Academy of Dance, Drama, Music, and Fine Arts.

• BBA(Marketing & Finance), Symbiosis Centre for Management Studies, Pune

• Elected Secretary of Profile Committee PGPX Co’26 
• Volunteer and Social Media Representative of the Anand Van Foundation in Pune - Elevated the online presence and community engagement for the Anand Van Foundation by creating and sharing 60+ promotional videos, leading to over 10,000 views on various platforms
• Operations Intern at the Welfare for Animals in Goa - Implemented a streamlined inventory management system resulting in a 20% reduction in operational costs for the care of abandoned animals at the NGO