PriceLabs (US-based dynamic pricing platform for vacation rentals) | Pune

• Solutions Consultant
  • Drove 35% growth in revenue per available room (RevPAR) by conducting data-driven analysis on occupancy and seasonality data for 400+ short-term rental owners and identifying inefficiencies due to prolonged vacancy, gap days and pricing
  • Diagnosed revenue leakage due to inefficient pricing, owned communication with customers and led relationship management through implementation of personalised pricing strategy, securing 70% lead-to-conversion rate—3.5x industry average
  • Led omnichannel go-to-market initiatives and strategic partnerships across EU and APAC markets generating a pipeline of qualified leads, expanding market penetration, and establishing PriceLabs as the premier dynamic pricing solution
  • Improved client retention and product adoption rates by building performance dashboard for proactive portfolio monitoring, quarterly business reviews, feature personalisation opportunities and driving improvements in Net Promoter Scores (NPS)
     

Verloop (Conversational AI platform for automation) | Pune

• Senior Customer Success Manager
  • Rescued at-risk $265K enterprise account by addressing platform instability and product misalignment, orchestrating cross-functional collaboration to expedite feature development, achieving 100% uptime during peak Dusshera/Diwali sales, and securing contract renewal with 212% YoY revenue growth.
  • Spearheaded Verloop’s partnership launch with Meta as a WhatsApp Business Service Provider (BSP) by leading the transition of 100+ clients from competing BSPs across MEA and SEA regions within 6 months in a first-of-its-kind strategic initiative; Led a team of 17- member cross functional squad and built onboarding frameworks from scratch, leveraging independent research and iterative experimentation to overcome technical and operational challenges.
  • Uncovered upsell opportunities and operational bottlenecks by analyzing multi-channel conversational data, conducting cross-team diagnostic sprints that enabled process redesign and generated 15% portfolio upsell value while securing 10% ARR growth across MEA & SEA renewals through strategic alignment on clients' customer experience automation objectives.
     

Promolta (Video advertising platform for YouTubers) | Bengaluru

• Senior Sales Executive
  • Diagnosed YouTube monetization roadblocks for content creators facing policy compliance issues and audience retention challenges, delivering tailored content strategy frameworks and algorithm optimization guidance that unlocked $250K+ in incremental ad revenue—representing 40% average channel growth post-engagement.
  • Mitigated churn risk for high-visibility refund and service disputes, conducting structured root-cause analysis and implementing resolution frameworks that recovered ~$90K in at-risk revenue and prevented contract cancellations.
  • Combated declining YouTube engagement and limited video reach by designing an interactive game that incentivized viewership across distribution networks, maintaining consistent audience engagement at 1 million views and scaling video reach by 2x.
  • Addressed critical talent shortage at San Francisco headquarters by orchestrating a comprehensive recruitment drive and conducting 90+ candidate interviews to build the team from scratch, successfully increasing headcount by 40% within 3 months.
     

sumHR (SaaS-based HR and payroll software) | Pune

• Customer Success Specialist
  • Managed 90+ SMB and mid-market brands, including Propertywala, Pipa Bella, The Glitch, and Mazkara, engaging CXO-level stakeholders through consultative demos and tailored solution pitches that secured new-product buy-ins and generated 73% of the portfolio’s revenue.

• Selected for participation in the semester exchange program at Paris Dauphine University for the 2nd semester of the academic year, as part of the bilateral agreement between Symbiosis International University and Université Paris Dauphine
• Secured the 1st position in the Inter-school English Debate competition, advancing to the Regional Level (North-East India) English Debate competition
• Achieved first division with distinction in the Practical Art annual examination, recognized by the West Bengal State Academy of Dance, Drama, Music, and Fine Arts.

• BBA(Marketing & Finance), Symbiosis Centre for Management Studies, Pune

• Elected Secretary of Profile Committee PGPX Co’26 
• Volunteer and Social Media Representative of the Anand Van Foundation in Pune - Elevated the online presence and community engagement for the Anand Van Foundation by creating and sharing 60+ promotional videos, leading to over 10,000 views on various platforms
• Operations Intern at the Welfare for Animals in Goa - Implemented a streamlined inventory management system resulting in a 20% reduction in operational costs for the care of abandoned animals at the NGO