VP – Key Accounts and Solutions, IT Operations, Marketing & Sales | RSalesArm IT Services Pvt. Ltd | Mumbai
- Expanded product and service delivery to five geographies, boosting topline revenue by 15% through strategic market penetration.
- Secured 10% additional revenue via change requests and helped renew 80% of contracts in FY-2023.
- Spearheaded partnerships with Content and HRMS firms, increasing the Share of Market (SOM) 3x for enterprise solutions.
- Revamped the product architecture from 2-tier to 3-tier, enabling 10% premium pricing and enhanced usability.
- Directed IT modernization with an inbuilt SCORM player, resolving tracking issues and improving performance.
- Migrated LMS applications to Flutter, reducing costs by 38% while enabling cross-platform support.
- Built a multi-tenant application framework, cutting go-live time by 80% for geographic expansions.
- Built and trained a new client-facing team while bolstering the existing team to take on more responsibility for both product verticals following a 60% attrition of senior management in 2022.
- Developed a robust Go-to-Market (GTM) strategy, increasing website traffic 20x and LinkedIn impressions 10x.
- Transitioned clients to AWS with autoscaling and load balancing, ensuring 100% uptime.
- Authored an RFP for a $600K omnichannel Gen-AI chatbot for a telecom client, projecting a 30% improvement in customer service efficiency.
Product Manager, IT Operations
- Optimized manpower management for C-Level stakeholders by building a dashboard for 50+ dealerships spanning India.
- Revamped the LMS UI for a telecom client, enabling onboarding of 10,000+ new employees within three months.
- Designed gamification features like digital certificates and leaderboards, increasing user engagement for over 1000+ employees of a chemical company.
- Delivered a comprehensive sales tracking system for a pharmaceutical client, automating incentive payouts, boosting revenue by ₹30 lakh/month.
- Launched a “No More Claims” app for an FMCG client, automating workflows and saving over 100 man-hours weekly.
Manager Projects, IT Operations
- Built an internal payroll system, saving 10+ hours monthly and streamlining tax filing.
- Designed an interactive dashboard for HR leaders with 20+ slice-and-dice reports for a chemical company, empowering data-driven decisions.
Senior Programmer, IT Operations
- Developed a CRM for a pharmaceutical company, streamlining market visits, approvals, and budgeting processes 500+ sales personnel.
- Designed a POS system for retail clients, integrating inventory management, billing, and reporting functionalities for over 50 stores in Mumbai.
Senior Software Engineer, Financial Services Department | Capgemini India | Bangalore
- Reduced account closure time by 98.33% by modernizing account systems for a financial institution.
- Enhanced customer acquisition by upgrading rules engines for MiFID and FATCA compliance.
- Modernized a commodity trading app, increasing user satisfaction by 20%.